联系信息

Effective and last updated: November 3, 2026

For product questions, order updates, delivery, returns, refunds, privacy requests or questions about our terms, contact the ferondissupport team.

Legal Business:
Guangzhou Shaomin Trading Firm

Registered Address:
Room 9727, 2nd Floor, Room 209, No. 963 Tianyuan Road, Tianhe District, Guangzhou, Guangdong Province, China

Registration No.: 91440106MAKN1KJX51
Phone: +86 138 2597 9854
Email: support@ferondis.com
Customer Support: Available 24 hours a day, 7 days a week.

How we can help

For an order-related request, include your order number, the email address used at checkout and a short description of the issue. For damaged, incorrect or incomplete deliveries, include photographs where appropriate. Do not include full card numbers or sensitive identity documents in ordinary support messages.

Customer support is available 24 hours a day, 7 days a week. This availability does not mean every request can be resolved immediately.

Returns correspondence

The address above is the registered business address. Please contact us before returning any goods so we can provide the appropriate return instructions and destination for your item. The registered address is not automatically the return facility for every order. This does not restrict any non-waivable consumer right.